Shipping Policy
Our shipping policy applies exclusively to ready-to-ship items. For handmade pieces, the product description prominently displays the production timeline in bold black/red font just above the “add to cart” option. Therefore, the shipping policy is relevant only after the item is crafted, as handmade items are created on order. The specified timeframe pertains to working days and excludes national holidays and weekends.
Vaishnavi Fashions provides shipping services PAN-INDIA and extends to most of the countries. Current timelines for domestic parcels include 10 to 12 working days for processing, quality checks, and packaging, with an additional 5 to 7 working days for delivery. You will receive a WhatsApp message and an email once the order is dispatched. Please ensure these communications are marked as “not spam” in your email. An SMS will also be sent when the parcel is out for delivery, using the provided email and phone number. For international shipping, the process takes 10 to 12 working days for processing and packaging, followed by a maximum of 10 to 12 working days for delivery. You will receive an email and a WhatsApp message containing the tracking number.
It is important to note that the courier company attempts delivery 2 to 3 times in case of any issues, both for domestic and international shipments. Beyond this limit, if the parcel cannot be delivered to the specified address, it will be held at the courier company for pickup by the customer. However, the retention of the parcel at the courier office after multiple unsuccessful deliveries is contingent on the location and courier service and cannot be guaranteed. If the parcel is returned to us, it will be reshipped to your address, but the return and reshipping costs are to be borne by you, and a refund cannot be provided in such cases. Customers are urged to provide an address where someone is available during normal courier service hours to collect the parcel and avoid delivery failures. In the event of a failure, customers can reach out to us for the courier office address to collect the parcel.
For international couriers, shipping costs of the countries are updated on the website. Certain remote locations or international surcharges may incur additional charges due to remote location or other factors and may be levied on the customer before shipping. All shipping costs are weight-dependent, and you can view the charges by adding items to your cart, selecting your country, and proceeding to checkout. Do not change your address with international courier partners without informing us before the delivery timeline or after the package is dispatched, as this may result in extra charges at your expense.
Working Days: Days excluding weekends, national and local holidays.
Shipping Costs: Dependent on weight and volumetric measurements, whichever is higher, for both domestic and international parcels.
Domestic Shipping Costs:
500 grams – 80 to 100 INR
1 Kg – 180 to 200 INR, and so forth.
International Shipping Costs:
Starts from 2000 INR for certain countries and goes up to 4000 INR for 300 grams for specific countries.
For any inquiries, please email us at support@vaishnavifashions.com. You can also reach us on WhatsApp at +91-8779552587/9136609083 (available between Mon-Fri, 10 am to 6 pm IST).
